Everyone’s talking about the White House’s new AI Action Plan like it’s the moon landing. But here’s the truth: it’s less “one giant leap for mankind” and more “full-speed sprint with no map.” It’s ambitious, sure, and what’s not to love about ambition, but ambition without direction is just noise. And in the rush to dominate, we risk designing a future that forgets the user.
Read MoreDigital transformation. We all know how it starts, with the promise: faster, better, smarter. We’re all told that this major initiative is going to reimagine how we work, engage, serve, and scale. And in some ways, it has. But in many companies, it’s also been a cautionary tale of too many tools, not enough strategy, and a stunning ability to make human experiences feel alienated and honestly, less human.
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